Refund policy
Last Updated: July 29, 2026
This Return & Refund Policy explains the return period, eligibility requirements, return process, return shipping responsibilities, refund procedures, and other conditions that apply to purchases made through Megamire.
This policy applies to orders placed through https://www.megamire.com/.
30-Day Return Window
Customers may request a return within 30 days after an order has been delivered.
To be eligible for a standard return, an item must generally be:
- Unworn, unused, and unwashed
- In the same condition in which it was received
- Free from stains, odors, makeup marks, alterations, damage, or signs of wear
- Returned with the original tags attached
- Returned in the original packaging where applicable
- Accompanied by the order number or other proof of purchase
Items that do not meet these conditions may not be eligible for a full refund.
How to Request a Return
To request a return, please contact us at hello@megamire.com within 30 days after delivery.
Please provide:
- Your order number
- The email address used during checkout
- The item or items you wish to return
- The reason for the return
- Clear photographs when reporting a damaged, defective, or incorrect item
After reviewing the request, we will provide the applicable return authorization and return instructions.
Please do not send merchandise back before receiving return authorization. Returns sent without prior authorization may be delayed or may not be processed.
Return Method and Shipping Responsibility
Returns are accepted by mail.
Customers should package returned items securely and follow the return instructions provided by Megamire. When the customer is responsible for return shipping, we recommend using a trackable shipping service and retaining the shipping receipt and tracking information until the return has been completed.
Customer-Paid Returns
Customers are responsible for return shipping costs when returning an eligible item for reasons not caused by Megamire, including:
- Changing their mind
- Selecting the wrong size
- Selecting the wrong color or style
- No longer wanting the item
- Providing incorrect order information
Megamire provides free standard outbound shipping on all orders shipped to supported destinations. Free outbound shipping does not mean that ordinary return shipping is free.
Customer-paid return shipping costs are not reimbursed unless required by applicable law or agreed to by Megamire in writing.
Megamire is not responsible for customer-paid return packages that are lost or damaged before delivery to the authorized return address.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or otherwise affected by a store-responsible issue, contact us at hello@megamire.com as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging and shipping label where relevant
After reviewing the available information, Megamire will provide an appropriate resolution based on the circumstances. The resolution may include return instructions, an applicable return shipping arrangement, a replacement, a refund, or another reasonable remedy.
When Megamire requires the affected item to be returned, we will arrange or cover the applicable return shipping cost.
Please do not independently purchase return shipping for a damaged, defective, or incorrect item unless instructed to do so by Megamire. Shipping expenses incurred without prior approval may not be reimbursed.
Customers should retain the item and its original packaging until the review has been completed and instructions have been provided.
Non-Returnable Items
The following items are generally not eligible for a standard return, except where required by applicable law or where an item arrives damaged, defective, or incorrect:
- Items clearly marked as Final Sale or non-returnable on the product page before purchase
- Custom-made or personalized items, if offered and clearly identified before purchase
- Items that have been worn, washed, used, altered, or damaged after delivery
- Items returned without the original tags
- Return requests submitted after the 30-day return window
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Exchanges
Megamire does not currently offer guaranteed direct item-for-item exchanges.
If you need a different size, color, or style, the recommended process is to return the eligible item according to this policy and place a new order for the desired item, subject to availability.
If an item arrives damaged, defective, or incorrect, please contact us before placing another order so we can review the issue and provide the applicable resolution.
Authorized Return Address
The following business address is also used for authorized returns:
Return Address
183 Gordon St
Pulaski, TN 38478
United States
Customers must contact Megamire and receive return authorization before sending merchandise to this address.
Please include your order number and any return authorization details provided by Megamire inside the return package so the return can be identified and processed correctly.
Inspection and Refunds
After a returned item is delivered, Megamire will inspect it and determine whether it meets the eligibility requirements of this policy.
If the return is approved, Megamire will issue the applicable refund to the original payment method within 1–3 business days after the returned item has been received and inspected.
After the refund is issued, the customer’s bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds or credit appear in the customer’s account. This additional processing time is controlled by the payment provider and is not guaranteed by Megamire.
If a returned item does not meet the eligibility requirements, the refund may be reduced or denied where permitted by applicable law. This is not a restocking fee and will depend on the condition of the returned item and the circumstances of the return.
Restocking Fee
Megamire does not charge a restocking fee for eligible returns ($0 restocking fee).
Customer-paid return shipping costs for ordinary returns are separate from a restocking fee and remain the customer’s responsibility unless otherwise stated in this policy.
Order Cancellations
Customers may contact us at hello@megamire.com as soon as possible to request an order cancellation or change.
Cancellation or modification requests cannot be guaranteed after order processing or fulfillment has begun.
If an order has already been shipped, the customer may need to receive the order and request a return in accordance with this policy.
Contact Information
For questions about returns, refunds, damaged items, incorrect products, exchanges, or return eligibility, please contact Megamire using the information below.
Store Name
Megamire
Website
https://www.megamire.com/
Email
hello@megamire.com
Phone
+1 931-228-0106
Business & Contact Address
183 Gordon St
Pulaski, TN 38478
United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM CT
Sunday: Closed
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